I bought expensive walking boots, but got kicked into touch

My associate and I purchased two pairs of Chore strolling boots from the Authentic Muck Boot Firm, however quickly after we began sporting them we seen they have been breaking apart.

The within heel is sporting away on each pairs, and the seal across the foot has come away so water bubbles in once we’re strolling via moist fields. They have been costly so we have been very dissatisfied.

I contacted Muck Boot and equipped photographic proof. It agreed to refund each pairs, however it didn't need the boots returned. As a substitute, it requested us to chop a big slit via them to render them unwearable.

Though hesitant because of the obvious disregard for waste, I minimize each pairs, and despatched photographs, to allow the refund. Since then, I've despatched emails chasing, however I haven’t heard something again.

I'm involved the corporate is shirking its duty after agreeing to a refund, and now I'm sat with two pairs of destroyed boots, and over £200 worse off.

RF, by e mail

Muck Boot’s merchandise are costly however they often get good evaluations on-line and have loyal followers among the many dog-walking fraternity. I requested the corporate to analyze, and it swiftly moved to place issues proper.

It has processed the refund, and to apologise despatched you each a brand new pair in a bid to revive your religion within the model.

“Sadly, this case was left unresolved in error and isn't Muck Boot’s regular stage of customer support. The corporate regrets this error,” it says. Requested why it requests that prospects in your sneakers (boots) minimize up defective pairs, it says this usually permits it to refund prospects rapidly. This appears wasteful, given they may most likely be recycled.

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