In Could 2017 we spent £1,374 on what was speculated to be an especially well-made inflatable tent – a Hornet 6SA by Outwell – with a view to protecting it till our youngsters have been grown up. However, after we arrived at our Dorset campsite final summer time, the tent wouldn't go up as a result of the inflatable poles have been perished and leaking. After spending a number of hours on maintain to Outwell in Denmark we have been pressured to purchase a £380 alternative in close by Poole.
Since then, I've been attempting to resolve this with Outwell. It has instructed me that it not shares alternative poles, and due to Brexit it may possibly’t gather the tent. Its solely resolution is to supply to promote us a brand new one at a reduction.
I'm upset concerning the cash wasted – and hardly want a 3rd tent – however I’m far more upset concerning the lack of concern about what we must always do with the non-functioning one.
It's enormous, weighing greater than 40kg, and the concept of sending it to landfill is terrible. We solely used it 4 occasions – our earlier one lasted 25 years.
SA, Lancaster
Most individuals would anticipate a £1,374 tent to final greater than 4 journeys. Outwell, whereas it was very sorry, hasn’t actually give you an answer. It tells me it had tried to supply alternative tubes however had failed. It has provided a 65% low cost on a brand new tent – the identical, it claims, as it might have price to interchange the tubes. It once more blamed post-Brexit customs issues for being unable to gather your tent.
I spoke to the inflatable tents skilled at Attwoolls Open air, close to Gloucester, who, amazingly, knew your (early) mannequin.
He mentioned that Outwell had since modified the design of the tubes and thought it unlikely you'll discover replacements, or that the common pipes that now exist would match.
The retailer you purchased the tent from is accountable below the Shopper Rights Act however I believe you gained’t get a greater provide than the 65% low cost in case you go to courtroom.
I’d be looking for an ingenious native one that could possibly repair it. Can anybody counsel any individual who can?
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