I purchased a three-year, £70 senior railcard from Trainline, however this must be saved on my cellphone as an app, as there may be now no paper possibility. However after I tried to obtain it on to my iPhone, an error message appeared saying that I couldn’t, because it wanted an iOS working system of 13.4 or above. The one on my cellphone is 12.5.
As I had already booked some rail tickets with a senior railcard deduction I used to be pressured to purchase a one-year £30 paper senior railcard on the native station.
Trainline initially mentioned it might refund this, however is now refusing to on the idea that I will need to have used their railcard.
I defined once more what had occurred and that I had had to purchase a paper one, and despatched a duplicate, however nonetheless it gained’t refund me my £70.
JK, by e-mail
I'm amazed that I needed to get entangled on this case given that you just had despatched the copy of the second railcard. Trainline informed me that the three-year deal is digital-only, and that its web site does set out which gadgets are suitable.
Nonetheless, it did comply with repay you. “We recognize that JK didn't really feel this was made clear sufficient, and so we’re completely happy to offer him with a full refund as a gesture of goodwill, which is now on its method,” it says.
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