KFC refuses to turn music off for disabled girl who struggles with loud noises

The nine-year-old turned so distressed she began hitting herself within the KFC department in Eastbank Avenue, Southport (Image: Google Maps)

A grandma stated a day trip together with her granddaughter was ruined after KFC wouldn’t make allowances for the younger lady’s disabilities.

Anne Deegan Hunt, 61, was spending Saturday in Southport, Merseyside together with her nine-year-old granddaughter Leila who's autistic and has studying disabilities.

She took her granddaughter to KFC on Eastbank Avenue together with Leila’s carer for a meal.

However Leila turned distressed on the loud music being performed contained in the restaurant, climbed onto a desk and began shouting for the noise to cease.

The grandma of eight informed the Liverpool Echo: ‘Leila had managed to get on to a desk and was screaming for the music to be turned down.

‘The entire store may hear her.

‘I defined she was autistic and requested the worker on the counter if he may flip the music off. He informed me he must speak to the supervisor.’

Leila then began to hit herself whereas they waited for the music to be turned off.

Anne added: ‘Leila had began punching her abdomen. She has a stoma had so she was liable to inflicting critical hurt to herself.’

A KFC spokesperson has since apologised for what occurred (Image: Shutterstock)

When the worker returned, they informed Anne the supervisor wouldn't flip the music off, and that it may solely be turned down.

She stated: ‘The worker was actually understating and he apologised however the supervisor didn’t even come out to see what was happening.’

Leila additionally has Goldenhar syndrome, which causes bone deformities which have an effect on the face, and suffers with social nervousness so she struggles to seek out actions she enjoys doing.

Anne stated: ‘Due to her autism she has constructed up nervousness about going out and he or she solely enjoys doing sure issues.

‘I used to be extra upset for Leila as a result of that’s one of many few issues that she likes to do.’

She ultimately managed to get Leila off the desk, however stated she had no selection however to go away.

‘I don’t assume turning the music off would have spoiled anyone’s eating expertise,’ she added. ‘It’s in all probability extra distressing to look at a toddler in that state.

‘As they wouldn’t flip the music off the state of affairs was simply getting worse. I used to be left feeling distraught and Leila’s incapacity wasn’t accommodated in any respect.’

A KFC spokesperson stated: ‘We’re actually sorry we didn’t get this one proper. We would like our eating places to be a welcoming place for everybody, and we’ve adopted up with the workforce to make sure it doesn’t occur once more.

‘We’d prefer to make it as much as the household and would love for them to get in contact with our Care Squad to offer us the possibility.’

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