Family ‘forced to sit on garden furniture for weeks’ after DFS ‘lost’ their sofa

DFS has apologised for the customer support Jessica and her household have obtained (Image: @pamperandscamper / @jessandtrix)

A household declare they've been pressured to perch on backyard furnishings for weeks after DFS ‘misplaced’ their couch and despatched a ‘smelly’ mortgage sofa as a substitute.

When Jessica Glanfield ordered the £3,000 couch from DFS in December she was instructed the furnishings would arrive in March.

A number of days earlier than the brand new couch was on account of be delivered Jessica bought her outdated sofa and regarded ahead to the brand new furnishings arriving – but it surely by no means turned up.

After an alleged second failed supply, the 37-year-old and her household dragged their backyard furnishings into their entrance room and contacted DFS to search out out what had occurred.

But it surely was solely after she marched into the Bristol department of the shop, having sat on backyard furnishings for a month, that she was instructed a part of her order had been misplaced in transit.

DFS provided to supply Jessica with a ‘mortgage couch’ to cowl the additional 10 weeks she must wait whereas the lacking couch was reordered.

However the canine coach from Stroud, Gloucestershire says when the mortgage furnishings arrived it was ‘disgusting’.

Jessica mentioned she had misplaced earnings staying at dwelling ready for a settee which by no means turned up.

Jessica mentioned she has misplaced about £600 in earnings staying at dwelling ready for her new couch to be delivered.

‘I earn about £300-400 a day and needed to give that earnings up however that’s tremendous, it’s what you’d count on, however then it by no means turned up,’ she mentioned.

‘We rang and so they promised us one other supply date a few week later. I rang earlier than then and so they assured me it was coming.

‘I took one other time without work work and the identical factor occurred, it didn’t flip up once more. So we’ve now misplaced a minimal of £600 in earnings ready for a settee that by no means got here.’

The household mentioned they've given up utilizing their entrance room as a result of that they had nowhere comfy to sit down.

‘My different half has been recovering from a significant operation and the surgeon mentioned he wanted to sit down in a sure place and he simply couldn’t sit comfortably,’ Jessica added.

The backyard furnishings was so uncomfortable to sit down on Jessica and her household gave up utilizing it (Image: @jessandtrix)

‘We couldn’t actually sit in the lounge or use the entrance room in any respect, we simply went straight as much as mattress. We instructed DFS about this and so they didn’t care.’

‘They’ve despatched us this mortgage couch which we have been actually happy to have but it surely turned up and it’s this disgusting, soiled, couch that stinks that they clearly move round folks.

‘I don’t know what’s worse out of the backyard furnishings and this shoddy mortgage couch.

‘It simply couldn’t be extra insulting actually.’

The mum says she has despatched numerous messages to DFS and spent ‘hours’ on the telephone to buyer providers in an try to search out out what has occurred to her order.

‘No person ever bothered to inform us they’d misplaced the couch – they’ve misplaced the again of the couch so goodness is aware of how they’ve managed to lose a part of the couch and never the opposite half.

‘It seems like a narrative that’s by no means going to finish. I’ve by no means felt so annoyed in my complete life.’

The couple mentioned that they had grow to be so exasperated the state of affairs they're now contemplating pushing for a full refund and ordering a settee from elsewhere.

A DFS spokesperson mentioned the corporate was ‘dedicated’ to offering prospects with ‘prime quality merchandise and glorious service’ however Jessica’s expertise ‘fell wanting the excessive requirements’ it units itself.

‘Whereas the overwhelming majority of our prospects’ merchandise are delivered on time, in uncommon cases, human errors can happen which trigger a delay,’ they mentioned.

‘On this occasion, a part of [the customers’] order was misplaced throughout transportation and sadly unable to be positioned.’

DFS apologised the mortgage couch Jessica was despatched was ‘not match for function’.

‘We're very sorry for his or her expertise and we’ve prolonged our honest apologies to the shoppers.

‘We've agreed to supply them with a full refund and have organized assortment of the mortgage furnishings. We hope we've resolved the difficulty to their satisfaction.’

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