I purchased tickets for Genesis’s The Final Domino tour on the O2 in London final 12 months however due to Covid it was postponed twice.
After it was rescheduled a second time I made a decision to promote my tickets as for well being causes it was going to be troublesome for me to go.
I bought the tickets via the official vendor AXS and was advised the cash would go into my nominated PayPal account inside 10 working days of the live performance occurring. That was in March. Now it's two months later and I nonetheless don't have any money.
I've emailed and emailed (there is no such thing as a quantity to name). I’ve tried the web site’s dwell chat however get lower off. I’m at my wits’ finish as to what to do subsequent.
DL, Bromley
It was more durable than it ought to have been so that you can get your fingers on the proceeds from the sale of the tickets. Regardless of AXS’s promise to supply a “easy buyer journey” we needed to go through a circuitous route to seek out somebody to type this out.
Nonetheless, after we bought via to buyer companies and raised a criticism in your identify, AXS moved shortly. It thanked us for bringing the issue to its consideration and contacted you instantly to rearrange the switch of funds into your account.
The hold-up was blamed on a mix-up with a number of e mail addresses though you aren't satisfied that this was the foundation trigger and are annoyed that your makes an attempt to contact AXS went unanswered. Nonetheless, you're thrilled to have your £169 again, and are going to make use of the cash to assist pay for a vacation.
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