On 26 January we have been despatched an estimated vitality invoice for greater than £1,000 by SSE which is roughly 3 times our typical utilization. Once I identified it that we had despatched readings and the estimate was too excessive, the invoice was revised as much as £5,043.
We provided SSE with meter readings once we moved into the property in 2019 and have despatched it common updates, usually as images, so it's doable to see precisely what our utilization has been over the previous three years.
Nonetheless, there has usually been an enormous discrepancy between the precise readings and SSE’s estimated ones. We defined this to numerous departments and have been just lately informed that our account had been handed to again billing and “ultimate calls for” can be suspended.
Right this moment we obtained a authorized motion warning discover letter which informed us to pay now “or you might lose your electrical energy provide”. It additionally warns SSE may “put a report of your cost default in your credit score file”.
We want somebody to assist type out this major problem as we're being threatened with bailiff motion over cash we can't presumably owe.
CW, Sunbury-on-Thames
What a multitude – however one we have now been capable of clear up. The stunning invoice you obtained was a “catchup invoice” issued after SSE’s again billing staff established that the estimated readings your account has been based mostly on because you moved in have been decrease than they need to have been.
Beneath again billing guidelines a provider can't cost for vitality used greater than 12 months in the past if you weren't accurately billed for it. This reconciliation course of has resulted in a £3,285 credit score to your account which, together with funds you've gotten made, has lowered the quantity owed to £1,274.
A spokesperson for SSE Power Providers, which since 2019 has been owned by Ovo Power, stated: “We’re very sorry for the shortfalls in service this buyer skilled.”
SSE has provided a £200 credit score as a goodwill gesture which you accepted albeit grudgingly. You say SSE’s customer support “failed in each method” and really feel your complaints have been solely taken significantly as soon as we received concerned.
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