I purchased my home seven years in the past, and the earlier proprietor is (seemingly unknowingly) nonetheless paying virtually £800 a yr on buildings and contents insurance coverage by means of Santander. The renewal letter arrives yearly and is paid out month-to-month from his account. We have now no forwarding tackle for him. I've tried every part I can consider to get it cancelled, however Santander won't cope with me because the account isn't in my title, regardless of the very fact my mortgage is with them. It appears unethical that Santander continues to take a whole lot of kilos for a coverage it is aware of the holder can by no means declare on.
RS, Newtownabbey, County Antrim
All credit score to you to your efforts to save lots of a stranger from their very own obvious folly. It’s the client’s accountability, not Santander’s, to handle their affairs, however who is aware of what their scenario may be and, when you’d flagged it up, the financial institution ought to have acted. It did after I gave it a nudge and, whereas it may possibly’t touch upon a 3rd get together’s account, it discovered there have been explanation why he had not seen the debits. It has now cancelled the coverage.
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