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A lady has demanded compensation from easyJet after her flight was cancelled simply as she was about to board.
Sarah Thomas, 38, was left ‘crying on the ground’ after airport workers broke the information her flight to Turkey wouldn't be departing.
The mum-of-two says she has been left hundreds out of pocket on account of the ordeal.
Sarah, from Cardiff, had booked the journey for her and her daughters three years in the past.
The household confronted delay after delay as a result of pandemic, however have been lastly on account of depart from Bristol Airport on Could 26.
It wasn’t till they reached their gate that they found the flight had been cancelled.
Sarah was advised to go to Gatwick to catch a distinct flight the next day, however it was additionally cancelled on the eleventh hour.
The household hopped on an evening bus again house to Cardiff the place they ultimately did catch a flight to Turkey – however they’d already missed 5 days of the journey.
Six weeks later, and Sarah says she’s acquired no compensation from easyJet.
She advised the Mirror: ‘I put my request for compensation in immediately. This was for the misplaced days of the vacation, the flights that have been cancelled, in addition to the journey to London and the lodge.
‘I haven’t heard something concerning the compensation for the journey or lodge.’
On July 8, Sarah was advised she would obtain £1,050 – amounting to £350 every for her and her daughters – in relation to her the Gatwick flight.
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However the household’s declare for a similar quantity for his or her Bristol flight has been rejected.
Sarah claims she is but to obtain a refund of the £700 she paid for that flight.
She additionally forked out £305 on a lodge at Gatwick and £350 on a taxi after she was suggested to get a flight from there.
In complete, factoring within the two units of compensation she believes she remains to be owed, she is at the moment out of pocket by £3,455.
‘It's nonetheless so disturbing,’ Sarah mentioned.
‘All the cash for the additional spending I borrowed as a result of I used to be advised I'd get it again however they haven’t and I must pay. We haven’t had an apology or something from them.. Not even a cellphone name.’
A spokesman for easyJet mentioned workers could be in direct contact with Sarah over the compensation claism.
He mentioned: ‘We're very sorry for the expertise Ms Thomas and her household had as a result of cancellation of their flights due to a short lived IT programs subject on Could 26.
‘We supplied prospects affected with choices to rebook or obtain a full refund nonetheless we nonetheless totally perceive the disruption this can have brought about to their plans. We'd additionally prefer to apologise for the delay in processing her declare and bills.
‘Our buyer assist crew is in contact together with her and the declare for compensation and bills has been processed.’
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