I rented a flat for 5 years and paid month-to-month payments to the vitality provider EDF, and had common meter readings taken.
I moved out in January and was shocked to just lately obtain a invoice for £1,851 to cowl Might 2016 to January 2022 – a interval after I had been making month-to-month funds through financial institution switch to the account.
I've tried talking to quite a few representatives through e-mail and despatched copies of the cost historical past, however EDF insists I owe this as a result of the payments had been estimates.
This doesn’t make sense. EDF representatives visited the flat to take meter readings whereas I lived there and, due to this, I didn't hold a document myself.
I've now obtained an “overdue invoice” warning letter and it's making me actually anxious.
This can be a enormous quantity, particularly after I thought I used to be updated.
EC, London
This has induced loads of pointless stress however we've managed to resolve the issue.
Whilst you had been dwelling within the flat, the identify on the account was “proprietor/occupier”, as EDF was unaware who was dwelling within the property, despite the fact that funds had been being made.
When it obtained an e-mail from the letting agent advising that you just had moved out, and had lived there from Might 2016 to January 2022, a change of tenancy was accomplished on its system and an account arrange in your identify for the entire interval.
Crucially, nevertheless, the funds made into the “proprietor/occupier” account weren't transferred, that means a stability was proven as excellent and reminder letters had been despatched requesting cost.
EDF says: “We've contacted the client to allow them to know we’ve transferred the funds, and apologise for not updating the account sooner.”
There was a stability of £11.41 to pay however EDF has cleared this, which, within the circumstances, is the least it may do. You might be very relieved.
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