Final 12 months I booked two first-class flights with British Airways to Boston for our honeymoon utilizing saved-up Avios factors, paying the extra £1,350 due in taxes with my American Specific card.
Nevertheless, the flight instances have been modified and we needed to cancel. The issue is my refund has received misplaced.
BA says it refunded the quantity to my bank card, however American Specific insists it was returned to the airline as a result of my card had expired. Nevertheless, it gained’t present proof of this transaction, which BA says it wants.
I’m now within the absurd place the place BA says it has refunded the cash, however American Specific says it hasn’t received it, and nobody will take duty regardless of weekly calls to each. Past calling the police, you’re my final resort.
It has been nearly six months and each firms are refusing to do something, leaving me massively out of pocket.
OR, London
Getting your a reimbursement for this journey has been a nightmare.
American Specific says that as a result of your account had been closed for a while, when it acquired your refund from BA, it returned it to the airline so it might take care of you straight.
This may occasionally effectively have occurred, however you have been unable to maneuver ahead as BA advised you that, even when a card has expired, normally refunds are issued to the account holder, through the financial institution or bank card firm, which then passes them on to the client.
It wished American Specific to offer proof the cash had been returned earlier than issuing one other refund (which it wouldn’t do). This left you being bounced backwards and forwards between the 2 for months.
American Specific says all its processes have been adopted accurately, however it acknowledges you've got had a irritating expertise and waited a very long time on your cash. As a gesture of goodwill, it has despatched you a cheque for the total quantity.
You might be glad to get your a reimbursement, however are sad in regards to the therapy you've got acquired and are taking this matter to the Monetary Ombudsman Service.
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