4 weeks in the past, all traces of our joint NatWest present account disappeared from our app, and the stability transferred to our financial savings account. Our playing cards, cheques and direct debits had been invalidated. We alerted the financial institution, however all we’ve acquired since are reprimands for defaulting on funds from the misplaced account. Late and returned fee charges are mounting up. After visits to our department, and several other letters, we nonetheless don't have any info on reinstatement. We're each 85 and changing into confused.
PG, Bury, Lancashire
This can be a weird scenario and the financial institution’s obvious indifference to the emergency is troubling. Your credit score document may very well be trashed by a succession of missed funds. And I – and also you – are nonetheless at the hours of darkness about what occurred, and why. It seems to have been a financial institution error moderately than fraud. Nevertheless, inside a day of my intervention, you had been contacted by the chief govt’s workplace and your account was reinstated. You now face the trouble of reinstating your direct debits and BACS payees, which have apparently been wiped. NatWest is investigating and has not responded to requests for a remark. However it confirmed it has supplied £500 in goodwill, which you generously plan to donate to charity.
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