Octopus Power isn’t dealing pretty with my criticism about modifications to my fixed-rate tariff.
I began a brand new contract in August final yr, having transferred from Avro Power simply earlier than it collapsed.
The contract was known as Octopus Value Promise July 2021 V1 and ran till September 2023.
All of the literature confirmed the speed wouldn't change. The welcome letter says the tariff is “fastened” and one of many factors within the “eight issues to find out about your contract” is “the unit worth of your power is fastened throughout your contract”.
Regardless of all of this, my contract was modified to V2 in October, and the size of the time period decreased to 12 months. As you'll be able to think about, there was a considerable improve in costs.
Subsequent to creating a criticism, I've obtained two emails providing small quantities of cash to successfully drop it.
The final one says: “All we are able to provide is £75 and a hard and fast tariff, however at as we speak’s charge, and never the unit charges while you first utilized for the Octopus worth promise.”
If Octopus can provide one other fastened tariff, I miss out on why they can't preserve my current one, on the worth I accepted, till the agreed contract finish date.
JB, Sheffield
Primarily based on the paperwork you shared with me, I can perceive your confusion, however Octopus Power says it was specified by the phrases and circumstances and different emails despatched to you that this was a fixed-term, not a fixed-price, tariff.
After you complained, the Power Ombudsman dominated in Octopus’s favour, however mentioned it ought to make a monetary gesture as a result of the matter may have been dealt with sooner.
Octopus says: “Our worth promise tariff ensures the charges a buyer pays for his or her power will all the time be £50 beneath the worth cap. All prospects have to simply accept T&Cs after studying concerning the tariff they've chosen.
“We’ve given the shopper a goodwill gesture of £75 as a result of we’d normally count on to get again to a question extra shortly.”
If any prospects are discovering it troublesome to handle their power payments, Octopus says they need to get in contact, as there are a selection of help choices, together with assist from a £15m hardship fund.
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