‘Epically failed’: SMS warnings took more than 12 hours to reach flooded Brisbane residents

Some Brisbane residents didn’t obtain any warnings earlier than their properties had been flooded earlier this yr as a result of the alert system failed, a report has discovered.

Inspector-Basic of Emergency Administration Alistair Dawson’s report into the February-March floods, which killed 13 folks and broken greater than 9,000 properties and companies, was printed on Wednesday.

The overview discovered the overloaded State Catastrophe Coordination Centre (SDCC) did not challenge well timed alerts in Brisbane and a few properties had been inundated with out warning.

Brisbane council’s Native Catastrophe Administration Committee first requested for a low-level emergency alert to be texted to residents at 7.07pm on Sunday, 27 February.

It took 37 minutes for a council consultant and an SDCC officer to agree on wording for the SMS, which was then delayed after various different councils made requests for extra vital alerts.

Lastly, there was an outage of all the alert system for an hour on the morning of 28 February, which Telstra stated was probably as a result of it was “overloaded”.

Dawson discovered it took greater than 12 hours to challenge the primary flood alert to Brisbane residents, by which era there had been extra rainfall because the river approached a peak of three.85m.

“Situations modified considerably throughout this time,” his report stated.

“A tidal cycle occurred within the Brisbane River and rainfall situations additionally modified. This affected the relevance and wish for the Emergency Alert marketing campaign.

“Some residents in Brisbane reported receiving this message properly after their properties had been inundated.”

Brisbane’s lord mayor, Adrian Schrinner, stated the report confirmed the emergency alert system operated by the state authorities “epically failed” throughout the flood.

“I'm actually involved that little has been executed to enhance the Nationwide Emergency Alert system operated by state governments,” he stated in an announcement on Wednesday.

Queensland’s emergency companies minister, Mark Ryan, stated Brisbane council’s first try and ship an alert had solely come after it was clear flooding was occurring.

“It had been raining for various days,” he advised reporters.

The report famous there was a scarcity of coaching and consciousness amongst some native authorities workers about utilizing the alert system, together with character limits on messages.

“The Brisbane Metropolis Council final accessed the emergency alert coaching module ... in 2018,” Ryan stated.

The report has referred to as for a brand new course of for requests for alerts to have “pressing approval and distribution directly” to be applied by 1 November.

Dawson additionally referred to as for a overview of the method, together with requesting, composing, authorising and issuing messages, by the identical date.

A overview of the Queensland Emergency Alert Guide must also be performed and accomplished by November subsequent yr, the report stated.

The inspector-general additionally probed dam administration, together with at Wivenhoe Dam on the Higher Brisbane River.

Some media shops criticised the dam’s operators, claiming water releases intensified flooding within the metropolis.

Nonetheless, Dawson discovered Wivenhoe was properly managed and the timing of water releases mitigated the flood’s influence.

The report made a complete of 19 suggestions which the federal government stated had been on monitor to be enacted.

The Bureau of Meteorology warned earlier this week of an elevated danger of tropical cyclones, tropical lows and main flooding in Queensland within the coming months.

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