I've had photo voltaic panels on my roof since 2011 and used to obtain quarterly feed-in tariff (FIT) funds from SSE Vitality.
Nonetheless, since Ovo Vitality began managing the funds I've been having issues. For the previous 9 months I've not acquired any cash regardless of submitting readings in February, Might and August.
I've tried phoning Ovo quite a few occasions however its automated message all the time warns of waits in extra of 1 hour. I even have written to the corporate with the automated response from the FIT group advising that at busy occasions it might probably take as much as 4 weeks to reply.
The three excellent funds whole in extra of £2,000. That cash can be very helpful to assist me pay for the forthcoming will increase in gasoline and electrical energy payments.
I’m positive if I owed Ovo for 9 months of gasoline and electrical energy it could keep in touch. I can't get via to a human being on the firm to resolve this. Are you able to assist?
MJ, Wootton Bassett
Your letter is one in every of a number of I've acquired about delayed Ovo FIT funds. On the similar time you wrote to us you additionally emailed the Ovo chief government, Stephen Fitzpatrick, and this did the trick. You have been contacted nearly instantly by a senior supervisor who knowledgeable you a cheque to cowl the February and Might funds can be within the submit by the top of the week.
The delay was blamed on the combination of the SSE enterprise into Ovo (Ovo purchased SSE’s vitality provide arm in 2019) as the 2 corporations handled FIT funds otherwise. Ovo waits till Ofgem has paid it earlier than paying its FIT prospects, which takes longer. The corporate supplied a case of wine as a goodwill gesture which you accepted.
You might be glad to have lastly obtained some solutions (and hopefully your money) out of the corporate however we don’t suppose you need to be compelled to write down to the chief government of a giant firm to resolve such issues.
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