Our LPG tank is down to three% and can solely final a few days
I used to be instructed by our Liquid Petroleum Fuel provider, AvantiGas, to position an advance order on 3 November, with a supply window of 7-10 days anticipated. Two months on, we're nonetheless ready. Our tank is now down to three% capability and can run out within the subsequent couple of days. We’ve turned off the heating to preserve provides for cooking.
It instructed me I'd get a supply “earlier than Christmas”, then “as quickly as attainable”, then, when our tank was at 20%, then 10% and now 5% capability. It warned me a number of instances that if it expedited a supply, and the gauge was above 10% when it arrived, it will cost £210 +VAT further. Now it mentions “unplanned operational difficulties” and says it's prioritising folks with medical wants. Is the corporate about to exit of enterprise? Have they run out of fuel? What is going on?
DB, Hereford
On-line opinions inform an analogous story, with some clients reporting they confronted Christmas with out gasoline. Earlier final yr, shortages of provides, and of HGV drivers, prompted intensive delays to deliveries throughout the sector, and left a few of the UK’s 200,000 off-grid clients with out heating over the last weeks of winter.
Different main suppliers, Calor and FloGas, inform me that supply timescales are actually 10-15 days after a difficult yr, however AvantiGas seems to have been informing households that it received’t even settle for an order till their capability is under 5%.
Your order was delivered shortly earlier than I contacted AvantiGas, however different clients are nonetheless anxiously ready whereas their provide dwindles. The corporate blames provide shortages and unplanned upkeep work at a key fuel terminal.
It will have been useful if it had forewarned clients of those issues and saved them up to date. Vice-president Brad Steadman tells me: “AvantiGas takes this matter critically and is putting in new measures in order that we enhance communication and transparency round deliveries.
“In these difficult instances for the business, we should evaluation the gauge readings of our clients and prioritise those that will run out first, that means, on uncommon events, clients will obtain a supply at a decrease gauge studying than they're usually used to.”
LPG clients can refer complaints to the Liquid Fuel UK Ombudsman Scheme https://www.utilitiesadr.co.uk/ offered their provider is a member.
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