Scam-busting, stunts and social media – the consumer champions fighting the cost-of-living crisis

Joe Lycett, comedy avenger

The 33-year-old comic and tv presenter hosts his personal client comedy hybrid present for Channel 4 known as Joe Lycett’s Acquired Your Again, which received the 2021 Royal Tv Society Award for greatest formatted factual. In 2020, Lycett modified his identify by deed ballot to Hugo Bossas a protest towards the corporate of the identical identify sending stop and desist letters to small companies. Final yr he took on oil big Shell for greenwashing, highlighting their emissions in a parody advert by which Lycett appeared as CEO Ben Van Beurden“repeatedly shitting out of his mouth”.

Joe Lycett in a superhero pose, wearing a multicoloured jumper and a red velvet skirt
Joe Lycett: ‘If I see somebody doing one thing fallacious, I need to expose that in a humorous approach’

What began me off was seeing the best way my mother and father have been handled by the businesses they labored for. For many of her working life, my mum labored for Cadbury. It began out as an excellent firm that actually taken care of their employees – they constructed an entire village in Bournville, with all types of issues for wellbeing. However progressively, as Cadbury was bought off to Kraft (now often called Mondelez), all of that began to be eroded. Huge corp stripped away what Cadbury made nice, and it’s not the pleasure of Birmingham. Frankly, we’re slightly embarrassed by it.

Rising up, I had that sense of: “Effectively, that’s simply not ok!” Our native bus firm refused to present change: for those who solely had a fiver for a £3 journey, they’d simply preserve the £2. They mentioned it was harmful for the drivers, and slowed the buses down. So I wrote to each different bus firm within the UK, who all provided change, asking: “Why do you give change? It’s harmful on your drivers and it slows the buses down!” Each single one acquired again to me with the reason why that was fallacious. Finally, I met the Birmingham firm and mentioned: “Right here’s each bus firm within the UK telling you why your coverage is bullshit.” It felt so good, like I used to be the Erin Brockovich of the Midlands. I known as the marketing campaign: Time for Change. I truly assume they nonetheless don’t give change, so whereas a very good method, not the end result I used to be after.

I fear a giant a part of why I do issues is as a result of it’s addictive to be proper or to point out somebody up. It’s not altruism – although, clearly, I’m delighted to face up for the little man. One of many wins I’m most happy with was early on Joe Lycett’s Acquired Your Again: a girl named Claire had been scammed out of 1000's by somebody pretending to be from her financial institution, and NatWest have been refusing to compensate her. She had been saving as much as do a nursing course, which she now couldn’t do. We approached it in what was described as a really “Joe” approach: NatWest had advised her that it couldn’t cease scammers pretending to be them, so I arrange a Twitter account, pretending to be the NatWest CEO Ross McEwan. I began off with the stuff that you simply’d count on a financial institution CEO to tweet, retweeting NatWest with banal statements.

Then, progressively, it was increasingly more complete nonsense, culminating in me tweeting after a few pints: “I’ve acquired a smelly bum bum.” I acquired a really panicked name from the Channel 4 legal professionals saying “DELETE THE TWEET”, however it was too late, a journalist had already screengrabbed it. Alas, NatWest couldn’t ignore it. We acquired consideration on the case by making a joke. Typically, if individuals begin to look foolish, they'll’t preserve ignoring you. I liked the panic that Ross McEwan would possibly take authorized motion towards me. I might LOVE to be in courtroom with Ross McEwan making an attempt to show that he doesn’t have “a smelly bum bum”.

We attempt to preserve it mild, as it's predominantly a comedy present, which occurs to get outcomes. I might’ve gone down the panel present route, however I’m so proud that that is the present with my identify on it. I like my jokes to have influence, it’s simply the best way my mind works. If I see somebody doing one thing fallacious, I need to expose that in a humorous approach.

There are such a lot of other ways by which individuals are being defrauded, and never simply older individuals: one in 5 16- to 34-year-olds have been scammed. We’ve seen massive points with pupil letting corporations. Among the darkish net stuff is de facto scary. There are lengthy lists known as “sucker lists” of private knowledge that individuals put collectively and promote. Your passwords, addresses, telephone numbers, on-line procuring historical past are price about 20p on the darkish net. Generally scammers simply monitor your emails till you must make a cost to somebody, then arrange an electronic mail tackle that appears very related. I do know of 1 man who was shopping for a property and misplaced greater than £1m that approach. No financial institution will get well it, it’s simply gone. That occurs fairly often.

It doesn’t depress me, it makes me cross – it’s a motivator, if something. I adhere to the Stoic factor: if anyone nicks your pockets, you must pity them as a result of they’ve misplaced extra morally. It’s tougher with companies, the place the only real objective is revenue. I did a programme about Shell and greenwashing: even when the pinnacle of this firm mentioned, “We’re unhealthy, we’re going to vary,” they'd simply be ousted by the shareholders and changed by a brand new puppet. To attempt to repair an enormous, massive factor like that's like making an attempt to cease demise.

I strive to consider how I can assist in whichever approach I can. My favorite factor is when individuals message to say, “I used to be about to be scammed, however as a result of I’ve seen your present, I wasn’t.” That’s the perfect overview.
Joe Lycett is at the moment on tour – go to joelycett.com for information

Jack Monroe, kitchen revolutionary

Themeals author and activist got here to prominence as The Bootstrap Prepare dinner”, sharing low-cost recipes she devised to feed herself and her younger son. Since then Monroe has given proof to parliamentary inquiries and seek the advice ofed on the College Meals Plan and the Nationwide Meals Technique. In February her tweets highlighting the growing value of finances groceries have been a think about Asda decreasing costs. In Might, she launched a libel motion towards Tory MP Lee Anderson for alleging that she income from the poor. Monroe is now engaged on a brand new value index, the Vimes Boots Index, to measure the price of fundamental foodstuffs and inflation because it impacts these on the bottom incomes. She can also be writing a ebook on the influence of austerity cuts.

Jack Monroe, with some red velvet wrapped around her like a shawl
Jack Monroe: ‘I can’t simply churn out recipes for 9p burgers with out additionally asking: why on earth does anybody want a 9p burger, in one of many richest economies on the earth?’

I began running a blog in 2012, about my experiences of being a single mum on advantages. Then it was an natural development to maneuver from telling my story to incorporating others’. At first, I used to be fairly self‑acutely aware about utilizing my platform – I’m nothing like my extra brash tweets may need you consider – however because the years have gone on I’ve turn into extra comfy with being an advocate.

I write finances recipes to assist individuals navigate their approach by way of disaster, however I additionally use them as a car to poke the federal government and say: “Why do individuals want these within the first place? What are you doing to assist?” I used to be suggested by somebody early in my profession to “drop the politics”, as a result of then I’d be extra prone to get stocked in Waitrose. I used to be like, “You realize what? Fuck that,” and dropped that particular person as an alternative. Ten years later I’m nonetheless right here writing. I’d in all probability be richer if I simply did the dinners with out the troublesome questions, however that by no means sat proper with me. I can’t simply churn out recipes for 9p burgers with out additionally asking: why on earth does anybody want a 9p burger in one of many richest economies on the earth?

Round 2014, supermarkets began offering food-bank donation factors. For the primary time, 1,000,000 individuals acquired a food-bank parcel in a six-month interval. All of these milestone statistics have been front-page information; now, meals banks have quietly turn into woven into the on a regular basis cloth of our society. The reliance on the voluntary sector to patch up the tattered social safety system is totally surprising. Gas poverty, interval poverty, hygiene poverty, meals poverty all have the identical root trigger: individuals don’t come up with the money for for the fundamentals of day-to-day life.

All of the proof is there, but the federal government appears to both refuse to listen to it, or refuse to behave on it. I’m undecided which is worse – however one thing has to present. I’m a Labour member and supporter, and there are various nice MPs working tirelessly daily, however I do really feel that as a celebration the message from the highest may very well be much more robustly difficult of the federal government – that’s what they’re there for.

I've heard from lots of of individuals through the years whose family members have died of starvation; or ended their lives as a result of cuts, adjustments and delays to advantages; or missed chemo appointments as a result of unreliable public transport. These tales may be terribly troublesome to relay to the individuals in energy, however that’s who wants to listen to them. Campaigners like me are sometimes met with the identical outdated dismissive response: “There’s no such factor as poverty in Britain, individuals introduced it on themselves” – that drained and unfaithful trope that poverty is an ethical failure on the a part of the sufferer. The truth is, it’s the system that's at fault, and the designers and perpetrators of that system are complicit within the tragedies that end result.

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I obtain a few hundred direct messages or emails every week, not counting public feedback on Twitter. It’s necessary that individuals really feel their expertise is validated, and I'll strive my hardest to assist if I can. It’s not ego, or some form of God advanced; I feel it’s simply the best way I used to be raised. My mother and father have been each foster carers and had the perspective that “for those who can assist, you get on with it”. Fairly often after faculty there could be one other place set on the dinner desk for a kid who was in disaster. Generally they’d keep for the evening, generally for years. As an grownup and guardian myself, I’m solely simply beginning to perceive the enormity of the dedication they made and the values we discovered alongside the best way.

My emotional response swings fairly wildly, even all through the day. Generally I really feel as if we’re making progress – and generally I really feel as if it’s all hopeless and nothing makes a distinction. However that’s typically short-lived, as there’s all the time one thing to get caught into. Once you’re shouting towards a system that’s rigged towards you, each single voice counts. That’s why I preserve going – as irritating and thankless and labour-intensive and exhausting as it's. I feel individuals are beginning to get it, particularly those that are actually discovering themselves on the fringes of poverty for the primary time, turning off their heating, unscrewing their lightbulbs, placing clingfilm on their home windows and going: “Dangle on a minute … ” I do really feel optimistic that we may very well be on the tipping level of actual social change.

Kwajo Tweneboa, housing superhero

The 23-year-old activist and pupil from south London makes use of social media to present a voice to social housing tenants and expose the derelict residing circumstances many are pressured to endure. After publicly shaming Clarion, Europe’s largest housing affiliation, into finishing up repairs on his household’s flat after a yr of inaction, Tweneboa has travelled the nation placing strain on politicians and social housing suppliers to enhance residing requirements. One tweet, exhibiting a cockroach-infested household house in Lewisham, was seen greater than 1m occasions and led to the household being completely relocated inside 24 hours. Tweneboa has acquired mentoring and monetary backing from Dragons’ Den investor Steven Bartlett, and was named Younger Campaigner of the 12 months on the SMK Nationwide Campaigner Awards.

Kwajo Tweneboa, wearing a white T-shirt and trousers, and draped with red velvet, standing in a superhero pose
Kwajo Tweneboa: ‘MPs and councillors are simply ignoring that individuals are struggling’

For many of my life, I’ve lived in social housing. I grew up in Mitcham, south London, with my sisters and my dad. For some time we lived in momentary lodging, most of it falling down from damp and mildew. One was a transformed storage, nonetheless with the storage door on – I’m certain it was unlawful. However Eastfields property was even worse. There was damp and mildew, we couldn’t use our kitchen or lavatory. We had mice, cockroaches, flies. It was so dated, too. The kitchen cabinets have been historical.

After we moved in, in early 2018, my dad was unwell with stage one oesophageal most cancers, however it quickly progressed to stage 4. He went from strolling round to counting on a strolling body on the uncommon event that he was pressured away from bed. In the meantime, there was the damp and mildew, no water at some factors, damaged lights, cockroaches working round. We complained and complained to Clarion, the housing affiliation that managed the property.The previous couple of months of Dad’s life have been so much tougher than they wanted to be. He handed away in October 2020.

Early in 2020, there had been a significant leak in my entrance room, inflicting the ceiling to partially collapse. Clarion Housing pulled the entire thing down. I believed it could get replaced in a few weeks: how lengthy are you able to be with out a ceiling? However I stored phoning and phoning, and couldn’t get by way of. Finally, in October, they advised me that nobody could be coming till January. I mentioned: “I’m not going to have a ceiling for Christmas?” They mentioned: “No, we’ve acquired two individuals, and one’s on vacation – nobody can come out till subsequent yr.”

I felt that particular person on the telephone was so impolite. I bear in mind pondering to myself: “That’s my life you’re speaking about.” I’d simply misplaced my dad, and my psychological well being was far and wide. I needed to show some extent: that they shouldn’t be capable to disrespect somebody, only for being a council tenant. I had nothing to lose, so I posted pictures on social media. It acquired shared 1000's of occasions and acquired picked up by native media, then ITV. My housing affiliation was disgraced. They've since carried out greater than 700 repairs on my property, they usually’re nonetheless not achieved. [Clarion acknowledged the issues on the estate, saying: “We recognise that some repairs and pest control measures have taken too long over the last six months and apologise to all affected residents.”]

In contrast to the councils, the housing associations have the cash: the issue is how they’re spending it. Tenants will not be the precedence. They see constructing extra properties because the precedence over the well being and security of their current tenants. Not solely that, the newbuilds are falling aside. I visited one yesterday that was put up in 2012, and it was like a scene from Titanic – pipes have been rusted, the entire flooring was flooded. It’s all too widespread with a newbuild. These individuals simply don’t care. They could deny that they're prioritising funds over tenants, however we are able to see that they're. Individuals are struggling in consequence.

After I went viral, individuals started contacting me about their points. I’d go to their homes, put up footage on social media, and get them the assistance that they wanted. MPs and councillors are simply ignoring that individuals are struggling. I’ve seen emails from individuals residing with damp, mould, collapsed ceilings, uncooked sewage pouring down their partitions, and replies from their native MPs telling them they don’t take care of tenants and housing. They assume it’s acceptable to disregard the residing circumstances of their constituents when, not way back, they have been begging for his or her votes. It actually frustrates me. None of them can actually relate to what tenants are going by way of – that’s why it’s not seen as a precedence.

I’m decided that housing can be made a precedence on the subsequent election, whether or not Westminster likes it or not. Michael Gove and the Conservatives have clocked on to the problem, Labour not a lot. There are lots of MPs inside the celebration who've achieved a tremendous job of highlighting housing, who know that there’s an issue, so why is the Labour celebration not speaking about it? I’m past upset in Keir Starmer. He ought to be shouting from the rooftops of parliament about this problem.

I get 1000's of messages and share them within the hope of shaming the native MPs and housing suppliers. As a rule, the problem will get resolved fairly rapidly. One lady had been complaining for a yr, and after my put up she was moved inside 24 hours. Tenants can really feel ashamed about their residing circumstances, then they see different individuals with the identical points and realise that it’s not simply them, it's 1000's of individuals across the nation.

I’ve been travelling to completely different cities, spreading my message about poor high quality housing and talking to residents, exhibiting them that somebody is combating for them. I’ve been to Liverpool, Birmingham, Manchester. Subsequent I’m going to Yorkshire, Scotland and Brighton. Housing associations, councils and MPs are scared each time they know I’m of their space, as a result of they know that there’s just one purpose why. I’m glad they’re scared – it’s about time.

I shouldn’t need to be doing this – however individuals shouldn’t need to be residing in these circumstances. It's disturbing at occasions. I can’t reply to everybody, it could be a full-time job and I'm nonetheless in my closing yr of college, finding out enterprise. However I get plenty of satisfaction. It’s truly been useful for my psychological well being, as a result of I’m proving which you could’t simply stroll over somebody due to their race, their background, their housing standing. I feel that’s the largest mistake some individuals in senior roles in councils or housing associations make: they appear down on tenants, even deal with them like scum. I’ve been in a position to present that they can't preserve getting away with it.

Holly Smith, coupon ninja

The UK’s “coupon queen”, Holly Smith minimizes 1000's of kilos off her procuring and payments yearly. The Excessive Couponing and Bargains UK group she arrange on Fb in 2017 has hundreds of thousands of members, and she's an everyday visitor on ITV’s This Morning. She just lately revealed her first ebook, Holly Smith’s Cash Saving Guide, promising easy financial savings hacks “to make life a bit simpler daily”. Smith lives in Nice Yarmouth along with her husband and their 4 kids: Bonnie, one, Zac, two, Bella, 9, and Mollie, 11.

A portrait of Holly Smith
Holly Smith: ‘The federal government has to do one thing. Individuals are determined’

I’m autistic; lots of people on the spectrum deal with a sure space, and mine was all the time money-saving. Once I was 10 or 11, my mum was unwell and she or he requested me to go right down to the native store and do the procuring – I got here again with change. She mentioned: “How’d you get it so low cost?” I mentioned I used to be listening to the costs. When my native library acquired the web, I’d go there on my bike and spend my Saturdays looking down freebies – washing powder, issues like that. I simply completely liked it.

Once I was 23, I acquired my first bone tumour. I’ve had 4 faraway from my left leg through the years, proper as much as 2019. I even have an autoimmune dysfunction, so I’ve spent plenty of time in hospitals. After my surgical procedure, I couldn’t work for greater than a yr and needed to depend on advantages. That’s once I actually threw the whole lot at my money-saving, and began coming into competitions. I did as many as 300 every week, and received prizes price £10,000 in that yr alone, together with one to have an internet site designed. I made a decision to make use of that to make my first money-saving weblog. Inside six months the Fb web page had 100,000 followers. At present there are 4 million individuals throughout my Fb web page and group. That scares me: it reveals how many individuals are struggling. The federal government has acquired to do one thing. Individuals are getting determined.

I’m working day in, day trip to get this data out. All individuals need to do is give me slightly little bit of their time, and I can present them how you can save 1000's a yr. The retail value of my ebook is £12.99 – for many individuals, that’s a number of meals. I inform them to borrow it from the library. Once I mentioned that on This Morning, they mentioned I used to be the primary writer who’d come on to advertise their ebook and advised listeners to not purchase it. That’s how passionate I'm. I'll keep up till 4am if there’s a very good deal to inform individuals about. I lose sleep over it. It may be laborious, if you find yourself on the spectrum, to disconnect on the finish of the day. I’ve needed to take sleeping drugs at occasions, simply because my mind doesn’t need to shut off.

In December 2015, I acquired £1,200 price of procuring fully free. That’s probably the most I’ve saved with coupons in a single go. The file at the moment was £600 price of stuff for 1p – I needed to beat that. I went to Tesco with my husband, and we have been there till it shut. The checkouts broke twice – they’re simply not constructed to deal with scanning nonstop for six hours. The full confirmed £1,200, then went proper right down to £0. I gave the meals to the Benjamin Basis, which takes in youngsters who've been kicked out of house, they usually have been very blissful. I’ve been fascinated by making an attempt to beat my very own file.

For the reason that pandemic, couponing has gone digital – all you want is your smartphone. Apps like Shopmium, CheckoutSmart or GreenJinn present you all of the coupons. You may simply get £30 of free stuff every week, however you by no means know what you’re going to get. It may very well be Pop-Tarts one week and a bag of salad the subsequent. Lots of people say you by no means get wholesome stuff on coupons, however GreenJinn is for vegan and vegetarian merchandise. It does let you strive new issues. In the event you swap out meat two days every week, it can save you on common £300-350 a yr.

When you've got a product you actually love, attain out to the model and allow them to know. Generally they arrive again with some coupons. Lots of people solely get in contact to complain, however I prefer to method with acts of kindness, telling them how a lot you like their meals. In the event you write to the complaints tackle being constructive, you’re prone to get extra coupons than for those who complain. Lately my daughter drew a pack of sausages she loves. We despatched it off to the model they usually wrote again with £5 of coupons and requested to make use of her image on social media. You’re serving to the model they usually’re serving to you.

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